3125 Intertech Drive
Brookfield, WI 53045
262.790.6230
800.236.1625  Toll Free
262.790.6229  Fax

WARRANTY

WOLTER POWER SYSTEMS NEW ENGINE WARRANTY PROCEDURE
DATE EFFECTIVE: JANUARY 1, 2000

*The warranty duration for New Engines is as follows:
· Deutz - One (01) year
· Generac - One (01) year
· Mitsubishi - One (01) year
· Perkins - One (01) year
· Wis-Con - One (01) year
· Yanmar - Two (02) years

* Exclusions may apply to the above.

For complete details on the warranty duration and additional extended warranty coverage contact Wolter Power Systems at (800) 236-1625 or (262) 502-0100.

Warranty's cover defective workmanship and materials and are not an unconditional guarantee against hazards or failures.

Notify Wolter Power Systems Service Manager for engines needing warranty repair coverage. The Service Manager will issue an authorization number for you to (a) return the unit to Wolter Power Systems for repair or (b) proceed with diagnosis of defect and (c) commence needed repair(s).

You will be responsible for repairs made without obtaining an authorization number.

PROCEDURE

  1. Contact Wolter Power Systems Service Manager at (800) 236-1625 or (262) 502-0100, before diagnosing defects and/or proceeding with repair(s) on Wolter Power Systems New engine.
  2. After approval from the Service Manager an authorization number and a "New Engine Warranty Claim form" (for respective engine make) will be faxed to you.
  3. As soon as an authorization number is assigned and you receive a New Engine Warranty Claim form you may proceed to make repairs to the engine.
  4. Annotate the authorization number on all paperwork pertaining to the repair(s) you make.
  5. Be complete and descriptive when you fill in the New Engine Warranty Claim form. An incomplete claim form will not be accepted.
  6. Fax the completed New Engine Warranty Claim form, a repair report/work ticket, and a photocopy of the original bill sale back to Wolter Power Systems Service Manager.
  7. New Engine Warranty Claims must be received within 15 days of the date of repair. All warranty claims exceeding the 15-day from date of repair period will be rejected.
  8. Only parts, labor and if applicable travel and mileage are covered under warranty.
  9. Wolter Power Systems and engine manufacturers will not consider the following under warranty: (1) shop supplies (2) miscellaneous items (3) service freight (4) required service tools (5) lost time charges (6) incidental or consequential damages (7) lost sales, profit, or income (8) injury to person or property (9) rental equipment charges (10) towing charges (11) telephone calls (12) delays in diagnostic conclusions (13) hazardous waste fees/environmental charges (14) unauthorized repairs (15) labor exceeding approved times (16) shop service fees (17) consumable fluids (18) benefits or remedies while the invoice for the unit or related services remains outstanding.
  10. Flat rate guidelines will be followed to determine accurate labor hours.
  11. All defective parts must be retained until written instructions are received. All defective parts returned to Wolter Hydraulics & Power Systems will be shipped prepaid.
Contact: newengines@wolterps.com
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